Terms and Conditions

This website is made available by the dental practice operating under the commercial name „DentaField Clinic” (hereinafter „DentaField Clinic”, „the clinic” or „we”), with its registered office at Bulevardul Constantin Brâncoveanu nr. 18, Sector 4, 041451 București. This document sets out the conditions under which you may use the website, the virtual assistant and the forms provided. Please read it carefully; it governs the use of the website and does not concern the provision of dental medical care, which is performed exclusively at the practice.

By accessing and using this website, you confirm that you have read, understood and agree to these Terms and Conditions, as well as to the Privacy Policy and the Cookies Policy. If you do not agree with any of these provisions, please do not use the website.

Acceptance of the Terms constitutes an agreement between you and DentaField Clinic regarding the use of the website. This agreement does not concern the provision of dental medical care, which is carried out exclusively at the practice, under the conditions described below.

We reserve the right to amend at any time these Terms and Conditions, the Privacy Policy and the Cookies Policy, as well as the content, structure and functionalities of the website, without prior individual notice. The applicable version is the one published on the website at the time of access, displayed together with the date of the last update. Continued use of the website after the amendments are published constitutes acceptance thereof; we recommend that you consult these documents periodically.

You undertake to use the website only for lawful purposes, in accordance with these Terms, good morals and applicable legislation, without infringing the rights of the clinic or of third parties.

The entire content of the website — texts, articles, images, photographs, graphic elements, logo, trademarks, the commercial name „DentaField Clinic”, the structure and the design — belongs to DentaField Clinic or to its partners and is protected by the legislation on copyright and industrial property. The reproduction, distribution, modification, publication or use, in whole or in part, of the content, for any purpose, without our prior written consent, is prohibited. The names, trademarks and logos of third parties displayed on the website (for example Google) belong to their respective holders and are used in accordance with their policies.

It is also prohibited, for any user: to access or use the website by automated means (robots, crawlers, scripts, „scraping”); to systematically extract or re-use a substantial part of the content or of the associated databases; to decompile, reverse-engineer, circumvent or disable the security measures; as well as any action liable to overload, disrupt or affect the operation, integrity or availability of the website and of the associated IT systems. Also prohibited are the abusive or automated use of the virtual assistant and the transmission of unlawful, defamatory messages or messages that infringe the rights of third parties. These prohibitions do not target ordinary, good-faith browsing. Such acts may constitute offences under the Criminal Code (Codul penal) — in particular illegal access to an IT system, the alteration of the integrity of computer data and the disruption of the operation of IT systems — and may infringe the rights provided for by Law no. 8/1996 on copyright and related rights (Legea nr. 8/1996), including the right of the database maker. We reserve the right to restrict or block the access of any user who breaches these rules, to take technical protection measures and to notify the competent authorities, without prior notice and without prejudice to other rights provided for by law.

The content of this website, including the presentation pages, the educational articles and the answers of the virtual assistant, is exclusively informational and educational in nature. It does NOT constitute and does NOT replace a dental consultation, a diagnosis, a specialist dental opinion or a treatment plan, and must not be interpreted as individualized medical advice.

The dental diagnosis and the treatment plan can be established exclusively by a dentist, within a consultation at the clinic, after the direct examination of the patient and, as the case may be, after additional investigations. The general information on the website does not take into account your medical history, your clinical particularities or your medication. Do not delay and do not refrain from seeking the opinion of a dentist on the basis of the information read on the website. This website does not give rise to a dentist–patient relationship.

A virtual assistant operating on the basis of artificial intelligence is available on the website. We inform you transparently that you are interacting with an automated system, not with a natural person, in accordance with art. 50 of Regulation (EU) 2024/1689 on artificial intelligence.

The virtual assistant provides only general information about the clinic — services, indicative prices, doctors, schedule and location — and does NOT provide a diagnosis, medical opinions, treatment recommendations or a confirmed appointment. The answers are generated automatically, may be incomplete or inaccurate and must not be treated as medical advice. Please do NOT transmit through the virtual assistant any health data, detailed symptoms or other sensitive personal data. For any medical matter, we invite you to book a consultation; in case of an emergency, call 112. The processing of the data entered into the conversation is carried out in accordance with the Privacy Policy.

The appointment form, the telephone and the e-mail are channels through which you send us an appointment request. Sending a request is NOT equivalent to a confirmed appointment and does not create, in itself, an obligation to provide the service on a particular date or time. The appointment becomes valid only after express confirmation from the DentaField Clinic team, by telephone or e-mail; we reserve the right to propose another date or time depending on availability.

No distance contract for the provision of dental medical care is concluded through the website and no online payment is made. Any contract for the provision of dental medicine services and the payment are carried out afterwards, at the clinic’s premises, following the consultation. Health services provided by medical personnel for the assessment, maintenance or restoration of the state of health are excluded from the scope of the regulations on distance contracts, pursuant to art. 3 para. (3) lit. b) of Government Emergency Ordinance no. 34/2014 (O.U.G. nr. 34/2014); consequently, the 14-day right of withdrawal provided for distance contracts does not apply to dental medical care.

A confirmed appointment blocks clinical time dedicated exclusively to you, unavailable for other patients. If you can no longer honour an appointment, please cancel or reschedule it at least 24 hours before the set time; no fee is charged for this.

The prices displayed on the website, in the presentation materials or communicated by the virtual assistant are strictly INDICATIVE in nature. Pursuant to art. 1189 of the Civil Code (Codul civil), such a presentation addressed to the public does not constitute a firm offer to contract, but an invitation to request a personalized offer. The applicable price is exclusively the one communicated in the estimate or treatment plan drawn up after the specialist consultation, depending on the specific clinical situation, the complexity and the materials used. The clinic is not bound by a price displayed in a manifestly erroneous, outdated form or one that does not correspond to your case; such an obvious error may be corrected, and the patient is informed of the real price BEFORE the start of any treatment, being free not to proceed. This provision does not allow the unilateral modification of a price already agreed through the accepted estimate and does not target the concealment of any mandatory cost.

Payment for the services is made at the clinic’s premises, by cash, bank card or, as the case may be, bank transfer, at no additional cost to the patient regardless of the chosen method. For extended treatments that require dental laboratory orders or customized materials, the clinic may request an advance, set and confirmed in writing in the estimate, which is deducted from the final price. If the patient withdraws from the treatment after the orders or the expressly requested works have been initiated, the clinic may retain from the advance the value of the costs already incurred (work performed, materials ordered), refunding the difference.

The dental services offered by DentaField Clinic are provided on a private basis and are paid in full by the patient. Unless expressly communicated otherwise, the clinic is not in a contractual relationship with the Health Insurance Fund, and the treatments performed are not reimbursed through the public social health insurance system (CNAS/CASS). Dental medical care services provided for a therapeutic purpose are exempt from VAT, without the right of deduction, pursuant to art. 292 para. (1) lit. b) of the Fiscal Code (Codul fiscal); the advance relating to them does not include VAT. Procedures with a purely aesthetic purpose, without a therapeutic finality, may be subject to VAT in accordance with the law, the tax regime applicable to each procedure being communicated to you when the treatment plan is established.

Dental medical care represents an obligation of means (of diligence), not an obligation of result. Our dentists undertake to act with professionalism, in accordance with medical standards and good practices, however, by the nature of dental medicine, no result can be guaranteed in absolute terms.

The result of a treatment depends on individual factors — the state of health, biological particularities, oral hygiene, compliance with the medical instructions and the check-up schedule. No text on this website must be interpreted as a promise or guarantee of a particular result. In accordance with the Code of Ethics of the dentist (Codul deontologic al medicului stomatolog) and with the Guide on the advertising of dental activities of the Colegiul Medicilor Stomatologi din România (CMSR) (Romanian College of Dental Surgeons), we do not use and do not accept formulations such as „lifetime guarantee”, „100% result”, „no risks” or other messages that could mislead with regard to the result of the treatment.

The entire communication and presentation activity carried out through this website complies with the Code of Ethics of the dentist (Codul deontologic al medicului stomatolog) and with the Guide on the advertising of dental medical activities, adopted by the Colegiul Medicilor Stomatologi din România (CMSR) (Romanian College of Dental Surgeons). We undertake to present correct, verifiable and non-misleading information, without laudatory, comparative messages or messages that create unjustified expectations, and to respect the dignity of the profession and of the patients. The services are provided by dentists who are members of the Colegiul Medicilor Stomatologi din România (CMSR), who practise their profession under the conditions of the law.

Any patient testimonials and „before/after” photographs published by the clinic are displayed only with the explicit, prior and written consent of the persons concerned, with respect for their dignity and anonymity and without a laudatory, comparative or exaggerated character. These materials are strictly informational in purpose, illustrate individual cases and do not guarantee the obtaining of similar results in other situations.

The reviews displayed on the website come from independent external platforms (for example Google) and represent the personal and subjective opinions of the persons who formulated them; they are not created or modified by the clinic. DentaField Clinic does not publish false reviews, does not offer reviews in exchange for advantages and does not delete negative reviews in order to distort the average; the authenticity of the reviews is managed by the respective platform, in accordance with its rules. The clinic reserves the right to respond publicly, in a professional and balanced manner, to reviews concerning its activity and to notify the platforms and the competent authorities regarding manifestly false, misleading or defamatory reviews. In any response, the clinic respects professional secrecy: it neither confirms nor denies the patient status of any person and does not disclose medical information or personal data without the explicit consent of the data subject.

Dentistry, like any medical act, entails risks and possible complications that may arise even when the treatment is carried out correctly and in accordance with professional standards, since the result depends, in part, on the individual biological reaction of each patient. Pursuant to art. 653-654 of Law no. 95/2006 on the reform in the field of health (Legea nr. 95/2006, republished), the prejudices arising from the following do not constitute malpractice and do not engage the liability of the clinic or of the dentist: the complications, adverse effects and generally accepted risks of the methods of investigation and treatment; the individual biological reaction and the proper evolution of the healing process; healthcare-associated infections occurring in the absence of fault; the hidden defects of the materials, equipment and medical substances used; as well as acting in good faith, within the limits of competence, in emergency situations. These limits are provided for by law and do not represent a waiver by the patient of any right; they do not remove liability for professional error or proven fault.

For the safety and quality of dental medical care, the patient has the obligation to provide, before any consultation or procedure, complete, correct and up-to-date information regarding their state of health — pre-existing conditions, allergies, current medication (in particular anticoagulant treatments), any pregnancy and any other relevant aspect — by completing the anamnesis questionnaire and the informed consent form. The success and the maintenance over time of a treatment also depend on compliance with the post-operative and hygiene instructions, with the agreed treatment plan and with the recommended periodic check-ups. To the extent that a prejudice is caused or aggravated by information that is omitted, incomplete or erroneous provided by the patient or by non-compliance with these instructions, the liability of the clinic and of the dentist is reduced accordingly, in proportion to the patient’s contribution, pursuant to art. 1371 of the Civil Code (Codul civil). These provisions do not remove and do not limit the clinic’s liability for its own act.

Apart from emergency situations — in which emergency dental care is always ensured — the clinic and the dentist reserve the right, under the conditions of art. 664 of Law no. 95/2006 (Legea nr. 95/2006), to refuse to initiate or to interrupt a non-emergency treatment, without this constituting abandonment, in particular when the patient does not comply with the therapeutic instructions or the conduct necessary for care, displays a hostile attitude, does not pay for the agreed services or when the case exceeds the competence or the equipment of the practice and requires referral to another dentist or specialist doctor. When a therapeutic relationship that has already begun is to be interrupted, the intention is communicated to the patient at least 5 days in advance, in order to allow them to identify an alternative, and only to the extent that the interruption does not endanger their state of health. The refusal or the interruption can never be based on discrimination criteria prohibited by law.

Pursuant to art. 688 of Law no. 95/2006 (Legea nr. 95/2006), acts of malpractice committed within the medical activity of prevention, diagnosis and treatment become time-barred within 3 years from the occurrence of the prejudice, except for acts that constitute offences. This legal term runs and is calculated in accordance with the law, being subject to the grounds for interruption and suspension provided for by the common law; this mention is informational in nature and does not modify the term established by law.

This website, the contact form and the virtual assistant are NOT intended for medical emergency situations and are not permanently monitored. In case of an emergency — severe acute pain, bleeding that does not stop, trauma, swelling that affects breathing or swallowing, or any situation that endangers your health — call IMMEDIATELY the single emergency number 112 or go to the nearest emergency reception unit.

Through this website and through its communication channels, DentaField Clinic does NOT provide telemedicine services within the meaning of Law no. 95/2006 (Legea nr. 95/2006). No diagnosis, treatment, treatment plan or individualized specialist dental recommendation is established through the contact form, e-mail, telephone or the virtual assistant; the communications through these channels are exclusively administrative and informational in nature (appointments, general questions about services, indicative prices, schedule and location) and are processed during working hours, without guaranteeing an immediate response. These provisions are intended to inform and to direct towards the emergency service 112 and do not limit the clinic’s liability for dental medical care or for emergencies occurring at the practice.

Dental medical services are provided exclusively in person, at the premises of the practice in Romania. In accordance with Directive 2011/24/EU on the application of patients’ rights in cross-border healthcare, healthcare is provided in accordance with the legislation of the Member State of treatment — Romania — and with the quality and safety standards established by it. Therefore, the provision, content and standard of dental medical care, the informed consent, the professional liability and the price of the treatment performed at the practice are governed by Romanian law, regardless of the patient’s country of residence.

The user is solely responsible for the accuracy, correctness, completeness and timeliness of the data they enter in the forms available on the website (appointment, contact), including the identification and contact data. The transmission of false or erroneous data, as well as the use of another person’s data without their consent, are prohibited. To the extent that the confirmation or resolution of a request is not possible due to incorrect, incomplete or inaccurate contact data provided by the user, DentaField Clinic cannot be held liable for the impossibility of contacting them or of acting upon the respective request. We reserve the right not to process manifestly abusive, automated, repetitive requests or requests based on false data.

If you transmit content to us (for example messages, photographs or reviews), you declare that you hold the rights to it and that you have obtained the necessary consents, including from any other person who appears in the images, and that such content complies with the applicable legislation; the liability for the transmitted content rests with the person who provided it. We reserve the right, without being obliged, not to publish or to remove any content that does not comply with these conditions.

The user who breaches these Terms or the applicable legal provisions is liable, in accordance with the law and to the extent permitted by it, for the real, direct and justified prejudices thus caused to the clinic by their culpable act, including for the reasonable remediation expenses; this liability does not extend to indirect or indeterminable prejudices and does not arise where the prejudice is not imputable to them. This section concerns exclusively the consequences of the user’s acts and does not in any way limit the clinic’s liability for its own act, for bodily injury or the death of a person, or in any other situation in which the law prohibits the limitation of liability.

We make reasonable efforts to ensure that the information on the website is correct and up-to-date, however we do not guarantee that it is complete, accurate or permanently updated. We do not guarantee the uninterrupted, error-free or permanently available operation of the website and we are not liable for temporary unavailability, interruptions, technical errors, loss of data or any harmful elements (for example viruses) arising from the use of the website. The website is made available free of charge, without guaranteeing uninterrupted availability.

We are not liable for the non-performance or the delayed performance of obligations, when this is due to a case of force majeure or to a fortuitous event, within the meaning of art. 1351 of the Civil Code (Codul civil) — external, unforeseeable and unavoidable events, independent of our will (for example natural disasters, power or communications outages, failures of hosting or internet providers, cyberattacks, restrictions imposed by the authorities, epidemics or pandemics). During such an event, the performance of the affected obligations is suspended.

The clinic reserves the right, at any time, to suspend, modify, limit or interrupt the functionalities of the website, of the virtual assistant or of the appointment form and to set and modify its operating schedule, including during holiday, leave or maintenance periods. The clinic may also restrict, suspend or block the access of any user in the event of a breach of these Terms or of abusive use of the digital channels, without this giving rise to any claim. These measures do not affect the patient’s right to dental care through the usual channels of the practice, including in an emergency, and are applied in compliance with the legislation on non-discrimination.

The website may contain links to websites or services of third parties (for example maps, social networks, review platforms), offered for your convenience. We do not control and do not assume liability for the content, the privacy policies or the practices of these third-party websites; accessing them is done at your own risk, the terms and policies of the respective operators being applicable.

The liability for the dental medical care itself is governed by the applicable legislation (including Law no. 95/2006 / Legea nr. 95/2006) and is covered by the professional civil liability insurance (malpractice) of the dentists, concluded in accordance with the law. No provision of these clauses limits liability in the cases in which the law prohibits such a limitation, including for harm to physical or mental integrity or to health, for death or for prejudices caused intentionally or through gross negligence.

If you have a grievance or a complaint relating to the services or to the clinic’s website, we encourage you to contact us first, in writing, at the contact details indicated on the website. We will examine the notification in good faith and will communicate a response to you within a reasonable period, seeking an amicable resolution. This preliminary step is recommended, not mandatory: it does not condition, limit or postpone your right to address yourself directly to the competent authorities or courts. We recommend that you keep proof of the communication.

As a consumer, if the dispute is not resolved directly, you may address yourself, for the alternative resolution of disputes, to the Alternative Dispute Resolution Directorate within the Autoritatea Națională pentru Protecția Consumatorilor (ANPC) (National Authority for Consumer Protection), in accordance with Government Ordinance no. 38/2015 (O.G. nr. 38/2015). Information and forms are available at www.anpc.ro and reclamatiisal.anpc.ro. We inform you that the European online dispute resolution platform (ODR) has been discontinued; the ADR procedure through ANPC represents the applicable alternative, without prejudice to the right to address yourself to the courts of law.

These Terms and Conditions, as well as the other legal texts of the website, are drafted in the Romanian language — the language of reference — and may also be made available in other languages (English, French, German, Spanish), as a translation. In the event of a discrepancy or conflict between the Romanian-language version and a translated version, the Romanian-language version prevails as the text of reference. This rule concerns exclusively the interpretation of the texts and does not remove any information or any mandatory right provided for by law in favour of the consumer, nor the legal information actually communicated in the language in which you accessed the website.

The clinic’s identification data appear in the contact details published on the website, and additional identification information may be provided, upon request, to the competent authorities, under the conditions of the law.

The fact that DentaField Clinic does not exercise or delays exercising a right under these Terms does not represent a waiver of that right and does not prevent its subsequent exercise.

If one or more of the provisions of these Terms are declared null or inapplicable by a competent court or authority, this circumstance does not affect the validity of the other provisions, which continue to produce effects and are interpreted, as the case may be, in the sense closest to the initial intention, within the limits permitted by law.

These Terms and Conditions, as well as the use of the website, are governed by Romanian law. Any dispute is resolved amicably; in the absence of a solution, jurisdiction lies with the Romanian courts of law at the clinic’s registered office, without prejudice to the possibility of resorting to the alternative dispute resolution (ADR) procedure through ANPC, nor to the mandatory rights recognized to the consumer by law.